Orange announced its organization during the coronavirus crisis: the shops are closed but interventions and customer support are assured. Some TV channels are offered until the end of March via Orange TV, including OCS channels.
Orange communicated on various subjects around the coronavirus crisis in France. The operator made the decision to close its shops, a decision that came hours before Emmanuel Macron announced that the French people should now follow drastic measures regarding their displacements.
If the stores are closed, Orange will provide customer support to 3900 but also on its website and on the Orange & Me app. Customers will be able to subscribe to offers, change offers and report malfunctions. The operator also ensures that home interventions are maintained, if an intervention is planned, you will be contacted by SMS or telephone.
# CoVid19 I want to thank the technicians @orange, these #HerosduReseau, who are at the service of the State, hospitals, health professionals, companies and all of us. More than ever, your investment is key. Your exemplary commitment #ProudtobeOrange pic.twitter.com/7NF8grPdkN
– Stéphane Richard (@srichard) March 16, 2020
Orange, like Canal +, also announced to offer access to 4 OCS channels and 5 youth channels: Boomerang, Tiji and Boing, Toonami and Canal J (excluding on-demand services) to its customers. These channels are available free of charge from March 17 to 31, 2020 via Orange TV, using the TV decoder.
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