The Agency for Care and Health has terminated its collaboration with the Yource call center. The call center may have committed fraud by allegedly letting employees work as contact tracers, when in reality they were doing other work.
An article by Het Laatste Nieuws shows that Mifratel, a subsidiary of Yource, may have committed fraud by incorrectly billing services in the context of contact tracing. After the questions from Het Laatste Nieuws, the Agency itself also investigated the facts, receiving indications that Yource charged services that were not actually for the contact investigation and deliberately let call agents log in incorrectly to the call platform of the contact investigation.
That is why the Agency hires a lawyer to report possible fraud to the public prosecutor’s office. In addition, it is also preparing a civil complaint and the collaboration with Yource was terminated by the consortium. To be on the safe side, Zorg en Gezondheid also has an external audit carried out at the other call centers. It must examine the invoicing of the other call centers and examine the internal control mechanisms.
“The working method within Yource as described in Het Laatste Nieuws is unacceptable”, responds Dirk Dewolf, administrator-general of Care and Health. “Moreover, in our view, such a method amounts to willful deception or even fraud. We will therefore file a criminal complaint against Yource. We want the court to thoroughly investigate Yource’s method and false invoicing and if the suspicions of fraud are confirmed. recover all payments of false invoices.”
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