Call center home workers complain about strict requirements | Inland

“We receive complaints all the time from employees who say that they cannot meet their employer’s working from home conditions,” says Elly Heemskerk, director of FNV Callcenters. In the Netherlands about 40,000 people work in a call center. According to FNV, employees themselves want to get rid of the requirement to turn on the webcam, so that a manager can check whether people are complying with the rules.

Trouw gained insight into a work from home agreement from one of the major players in the sector: Teleperformance. That company has 6,000 employees in our country, who have been working almost entirely from home since the corona outbreak. For example, the Teleperformance agreement states that if an employee’s internet connection fails, they will not be paid for the number of minutes that this takes. Unless the employee can prove that he could not help it that the internet was down.

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