Apple is launching a free replacement program for iPhone XS, iPhone XS Max, and iPhone XR integrated battery cases. Charging issues have been reported on the Smart Battery Cases of all three models.
Apple announced today in a statement that iPhone XS, XS Max and XR Smart Battery cases manufactured between January and October 2019 were likely to experience loading problems. After receiving numerous reports from users, the apple brand has therefore decided to deploy a free shell replacement program.
The cases of the models mentioned above, all colors combined, are indeed subject to dysfunctions. Some do not recharge well, or sometimes do not recharge at all. Others do not charge the iPhone or only intermittently, Apple says. The Cupertino company specifies that the defective batteries do not present no security risk. It is a simple manufacturing defect and keeping the shells is not dangerous.
Apple replaces shells for free for two years
The replacement program launched today allows all owners of affected iPhones to have the hull changed for a period of two years from the date of purchase. Replacement is of course free and can be done at an Apple Store or any authorized Apple supplier. However, it is advisable to make an appointment by phone before going to the store, to confirm that the device is eligible for the program.
Remember that this one does not than the iPhone XS, iPhone XS Max and iPhone XR models, not other iPhones with a built-in battery case. Devices manufactured after October 2019 will also not be supported. If you are affected by this problem, make sure to bring your iPhone to the store within the allowed time. By the unit, these hulls are usually sold for 129 euros.