After 13 years of contraction and cutting, KPN is growing again (partly thanks to higher prices)


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For the first time since 2008, KPN has seen its annual turnover increase. In 2022, 5.3 billion came in, 1.4 percent more than a year earlier.

In recent years, KPN’s turnover has fallen again and again. This was partly due to the sale of foreign subsidiaries, more competition in the mobile calling market and business customers cutting costs.

That came to an end in 2022. Business customers in particular earned more, over 2 percent. More money also came in from mobile subscriptions, the prices of which were increased in October. Fixed internet revenues declined.

Net profit fell by 40 percent to 766 million euros. A year earlier, profit was higher due to a one-off book profit.

Smaller company

KPN is a completely different company in size than in 2008, the last time that turnover grew. Then the turnover was more than 10 billion, almost double what it is now. There were more than 35,000 full-time jobs at the company. There are now just under 10,000.

The company’s top boss, Joost Farwerck, also aims for growth in 2023. He points out that conditions are difficult, with rising energy costs and higher wages. KPN will increase staff wages this year by 5 to 7.4 percent, depending on the salary scale.

Higher prices

Typically, on July 1, the company raises fixed internet prices for consumers. In previous years, the inflation rate calculated by Statistics Netherlands was used as a starting point.

This month T-Mobile increased prices by 8.6 percent. In October, KPN increased prices for mobile customers by 5.8 percent.

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