When I go to a hotel, I just want to relax my body and mind. However, one citizen recently shared his experience of staying online, saying he spent more than $ 4,000 to book a sea view suite at Harbor Grand Hong Kong Island, but the room was covered in dust and stains and the hotel said there is a problem with the management method, which also caused heated discussions among netizens. The “Food and Fun Fly” reporter asked the hotel about the incident.
Laundry $ 4,000 to book a birthday suite, Hong Kong residents accuse the hotel of running it
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Recently, some netizens shared their unpleasant experiences when they stayed at Harbor Grand Hong Kong in the Facebook group “Hong Kong Staycation Hotel Offers Check-in Report Sharing Valley”!
The victim’s post claimed that he spent more than $ 4,000 on the official website to book a one-night stay package for the “VIP Floor Ocean View Suite,” with the intention of happily celebrating his girlfriend’s birthday. As a result, when the two checked in on September 17th they entered the room as soon as possible, it was found that the room was full of dust, the paint was peeling and scratched on the walls, and the seat at the foot of the bed was more stained and moldy. Also, my girlfriend had a sensitive nose, so she couldn’t accept the conditions of the room. Report the incident to the hotel staff. Later, although the hotel was willing to change the room, the same situation still persists in the new room.
Regarding the current situation, the hotel staff kept telling the victim that they would do a deep cleaning again, but after 3 hours of disturbance the situation in the room did not improve. The victim angrily pointed out that two hotel managers were finally turned away to confront him, but the response was still quite official: “If you keep talking, you have to ask the room department, the cleaning department, etc. And keep shooting. waves. He’s really a fire guy. “
The victim had been disturbed for a long time, but there was still no real solution and compensation plan. After seeing the situation, she asked if she could refund the money. The hotel refused, but her attitude was also quite impatient. As a result, the victim finally chose to check out immediately and choose another hotel to continue the journey. Regarding the experience of this stay, the victim described it as an extremely negative experience, so she posted the experience and relevant photos in the group and asked netizens for opinions.
The victim revealed to reporters that on the night of checkout, the hotel actually called the victim again to ask if the room needed to send a birthday cake to the room, suspecting the hotel hadn’t checked in. -out. The victim’s girlfriend also reported to the hotel manager that day, hoping that the hotel could provide a reasonable explanation and response to the hotel room cleaning procedures the next day, but she did not receive any notice from the hotel. hotel.
The incident caught the attention of some netizens in the group, many of whom pointed out that this sanitary condition is too exaggerated and some netizens estimated that this type of room may not have been rented for a long time hence the lack of cleanliness. caused a lot of trouble in the room. There are also netizens who believe that the crux of the problem is hotel hygiene, not refunds: “If there is dust, it is dust, and if it is dirty, it is dirty. it will be problem. “
The reporter asked the victim for details, saying the incident had been reported to the Consumer Council and a letter had been sent to the hotel group, hoping to get an explanation from the hotel, but the incident is still being elaborated. Good Food Fun Fly inquired about the incident in question from the hotel on the 20th (Wednesday), but received no response at the deadline. The victim finally received a full refund from the hotel on the 23rd (Friday): “The oldest person in the Qudi Group will give me back”.
