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20 minutes – He greets the controller and receives 6 francs as a gift

When he told his friends that he had received a good gift from SBB just because he had greeted the controller, no one believed him. And yet, the story that Alex * lived, while traveling in the Interregio connecting Zurich airport to Wil (SG), is indeed true.

L’Almanique says: When the controller arrived, I greeted her enthusiastically and showed her my ticket. We chatted a bit, then she printed something and gave it to me saying that I could afford a coffee in the dining car. Apparently, I was the only one who said hello to him that day.

I would like all customers to greet us in the morning

SBB spokesperson Reto Schrli approves the controller’s sympathetic gesture. The staff can obviously surprise the users. We look forward to every friendly word from our customers. Even if, of course, not all Grezi are rewarded with a coffee voucher.

Me too, I would like all the customers to greet us in the morning, sighs Jordi D’Alessandro, train agent and vice-president of the on-board staff of the transport staff union (SEV). He said he understood the controller’s gesture, and said that more and more passengers did not bother to greet the staff.

Often, passengers are absorbed by their smartphones or hit the world by their headphones. This sometimes makes them less polite, says Jordi D’Alessandro. However, he does not want to condemn the silent passengers: we do not know what is bothering them. Especially since the majority of customers are very pleasant. This is why I do this work, he concludes.

*Alias.

(Bz / lph)

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