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▷ Can companies use WhatsApp in compliance with data protection regulations?

06.03.2021 – 18:16

Pabst Data

Using the WhatsApp messenger seems to be the easiest way for many companies to get in touch with their partners or customers. The question now is whether companies can use the WhatsApp messenger service in compliance with data protection regulations? What do companies have to consider when communicating with the messenger service? Your
Data protection advice
and
external data protection officer
Pabst Data informs.

Use WhatsApp in the company

The messenger service is interesting for many companies because it is completely free to use and the app is very popular among users with mobile devices. WhatsApp can also be used without restrictions and across national borders. Using the messenger service, defects can also be sent very easily by image so that facts, remote diagnoses and cost estimates can be processed directly. A big advantage of the app is that you can reach the contact person much better. A disadvantage, however, is that communication via WhatsApp can be assigned to the private area. “Private communication does not fall within the scope of the GDPR, but corporate communication does,” says Rüdiger Pabst, external data protection officer.

Can WhatsApp be used in compliance with data protection regulations?

The General Data Protection Regulation specifies some measures to protect personal data. However, the WhatsApp messenger is not yet able to comply with the measures, which is why the use of the app in accordance with data protection regulations is very controversial. Large companies, such as Deutsche Bank, have even banned the use of WhatsApp on company smartphones due to deficiencies in data protection law. Should you nevertheless pass on personal data, very high penalties can apply under the GDPR. So that there are no high penalties, one is worthwhile Data protection advice. Pabst Data supports companies in all questions of data protection in order to find an efficient all-in-one solution for the backup of important files and the transmission of contract templates.

“In view of the inadequate compliance with the measures for the protection of personal data, WhatsApp should not be used for employee communication,” advises Rüdiger Pabst, external data protection officer & Managing directors. However, under certain conditions, companies can use WhatsApp to communicate with external business partners. Mobile device management can be helpful in this case.

Press contact

Pabst Data

Pabst Media GmbH

Impressum

Contact Person: Rüdiger Pabst

Website: www.pabst-data.com / www.datenschutz-siegel.com

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