▷ Career supply CDD Shopper Relations Manager Wellness Insurance Rhône Lyon 3rd (69) – Recruitment by April

April appears to be for …

APRIL is the leader in wholesale brokerage in France with a community of 15,000 broker associates.
APRIL’s 2,300 staff members have the ambition to offer you their shoppers and companions – men and women, pros and providers – an remarkable knowledge by combining the most effective of human relations and technology, in health and fitness and pension insurance policies for people, industry experts and VSE, in creditors insurance coverage, worldwide health and fitness and niche destruction.
By 2023, APRIL aims to come to be a electronic, omnichannel and agile player, a champion of customer knowledge and a chief in its marketplaces.
The APRIL team operates in 16 international locations and recorded a turnover of more than 516 million euros in 2020.

Arrive and just take care of purchaser requests (insured and / or collaborators), no matter what the speak to channel, with the aim of optimum fulfillment and in compliance with the company’s good quality commitments. AND IF staying an APRIL “Purchaser Relations Manager” would permit you …
– Pick out a career to be proud of: “support and shield in just about every moment that matters, merely” this is the mission and the purpose to be shared by all our personnel.
– Produce your techniques in an natural environment in comprehensive transformation, at the crossroads of innovation and shopper practical experience: our ambition by 2023, to be a electronic, omnichannel and agile participant, champion of the shopper expertise.
– Motivation to a committed company: signing up for us usually means being aspect of a dependable Group that acts like a corporate citizen by mobilizing close to 4 axes (wellness, caregiver, education and environment) with a optimistic and genuine social influence .

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We are dedicated to marketing jobs that regard range and distinction, open up to all.
1. Help and processing of buyer requests
– Reply immediately via several channels (phone calls, letters, e-mails, chats …).
– If necessary, make contact with the proficient services.
– Carry out the vital administration steps from signing to the conclusion of the deal.

2. Assistance, assist and purchaser loyalty
– Inform and give most visibility on the development of the procedures.
– Make certain a superior knowing of the merchandise, warranties, principles, use of available tools and, if required, manual and reveal.
– Suggest business introducers in building their prices or marketing items.
– Procedure shopper issues and mail them to the related departments if required.
– Lead to shopper loyalty.

3. Running your personal small business
– Watch specific and collective high quality / generation indicators.
– Respect the priorities and processing directions to assurance the firm’s commitments.
– Take part in the implementation of constant enhancement.

By reporting straight to Linda, Customer Relations Supervisor, you will be a part of our Lyon staff.
As soon as you arrive, you will reward from an integration procedure to aid you acquire a stand.

You are …

Ideally you have a very first working experience in customer relations. You can acquire edge of:
– Your technical techniques: insurance plan transaction administration system, multichannel purchaser marriage procedures, awareness of insurance policies merchandise and entrusted markets, know-how of the sorts of customers assisted, insurance legislation and rules, resources for the administration of insurance plan transactions, supplier websites, insured, apply of a international language.
– Your transversal techniques: interpersonal expertise, proactivity / answer orientation, scenario intelligence, buyer orientation, self-manage / emotion command, rigor, analytical expertise, synthesis techniques, adaptability, teamwork and interfunctional, benevolent listening and assistance .

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Is this possibility for you? Do not hold out any for a longer period to utilize by sending us your CV accompanied by a handful of lines about your experienced undertaking and what could prosper in you currently. This will be the initial phase in our recruiting approach.
If you are not sure if this supply is the suitable 1, other positions are to be loaded, so do not be reluctant to talk to our profession website and / or our Linkedin website page!
Skills: analytical expertise, adaptability, rigor, synthesis skills, understanding of circumstances, customer orientation, benevolent and supportive listening, expertise of coverage goods and entrusted marketplaces, understanding of the forms of purchasers assisted, insurance policy regulations and restrictions, apply of a international language, insurance coverage functions administration applications, interpersonal techniques, coverage operations management procedure, group and cross-functional perform, provider internet sites, policyholders, self-manage / emotion manage, proactivity / alternative orientation, multi-channel connection approaches with shoppers

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